Return/Exchange Policy

Receipt/Packing Slip required for return.  No returns after 30 DAYS.

Returns without original sales receipt will be made for merchandise credit ONLY.

Returned merchandise must be in new, saleable condition with ALL packaging materials.

Opened merchandise that is approved for return is subject to a 20% or more restocking fee depending on the condition.

Check all merchandise carefully and report missing parts BEFORE starting assembly, once started all claims are through manufacturer; we will not accept a return.

Check all merchandise carefully and report missing parts BEFORE starting assembly, once started all claims are through manufacturer. Modify at your own risk.

We do not have an in-store 30 day warranty.  It is an adjustment period for the return or exchange of new items.

Defective merchandise can be exchanged/returned for like merchandise only or credit.

No credit will be given on merchandise that has been damaged, abused or partially/improperly assembled by the customer.

Gift certificates are of no cash value and can be exchanged for merchandise only.

No returns on collectible items.  These items sold “as is” with no warranty offered or implied by Hub Hobby Center.

No returns or exchanges on “Closeout”, “Clearance”, or “Discontinued” items.  

Flying aircraft, R/C or otherwise, cannot be returned if used or crashed. Please evaluate skill level before purchase.

No returns on Used R/C Electronics/Engines/Parts (if it’s been out of the package, mounted, bags opened, IT’S USED), Opened Software (please check specs before breaking any seals).

Copies of this document available upon request

 


 

WARRANTY INFORMATION

Once an item purchased at this store has been started, assembled, or broken by purchaser, Hub Hobby Center will not warranty the item, all warranty claims are between the manufacturer and purchaser.  We will try to help the customer in any way possible in achieving the fastest service from the manufacturer.  Engine problems will be addressed on a first come first serve basis, so some patience will be necessary on the purchasers end.  We will try to get it to work for you if we can, if not we will consult with the manufacturer and try to get the fastest service possible; which will be at least 4-6 weeks.

We will refund your money as long as your product meets the above conditions and you include the original packing slip. For returns without the original packing slip, we will issue an electronic Gift Certificate.


How to Return or Exchange an Item

Send Your Return/Exchange to Our Warehouse

  1. Wrap the package securely. Use the original packing material, if possible.

  2. Mail the package to:  Hub Hobby Center, 6410 Penn Avenue South, Richfield, MN 55423

  1. For your protection, we recommend you send your return/exchange with an insured, trackable carrier, like UPS. 

  2. Once we receive your item, we'll send you confirmation via e-mail.

  3. We'll process your return/exchange within 7-10 days after receipt of your package.

  4. For credit card purchases, we credit the card you used for the order 3-5 business days after we receive the returned item at our warehouse.

  5. Please allow two billing cycles for the credit to appear on your credit card statement.

If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.

Note: unless the return/exchange is due to an error or defective, we can't refund shipping charges.

 

 
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